Delivery & Returns

Every dot&hana garment is designed and individually sewn in my studio in Perthshire. Because I work in small batches and offer made-to-order pieces, my process is a little slower than high-street alternatives, but I believe the quality and care in every stitch are well worth the wait!

Below you will find everything you need to know about how I ship my clothing and my policies for returns. If you have any questions that aren't covered here, please feel free to get in touch.

  • Every dot&hana garment is individually sewn in my garden studio.

    • Ready to Ship: Items currently in stock will be dispatched within 2–3 working days.

    • Made-to-Order: For pieces tailored specifically for you, please allow 2–3 weeks for your garment to be cut, sewn, and finished before dispatch. I will always keep you updated on the progress of your order.I’m currently posting to UK addresses only.

    UK Shipping: Shipping is a flat fee of £3.95. All orders are sent via Royal Mail (Tracked 24/48/Signed For). You will receive a tracking number once your parcel is on its way.

  • I want you to love your dot&hana piece. If something isn't quite right, I accept returns on Ready to Ship items within 14 days of receipt, provided they are in their original, unworn condition.

    Important Note on Made-to-Order: Because made-to-order garments are created specifically for you, I cannot offer full refunds on these items unless they are faulty. However, I am often able to offer minor alterations or an exchange - please get in touch if you have any concerns about the fit.

    Return shipping costs are the responsibility of the customer unless the item is faulty.

    I’d be grateful if you could email me (Rachael at hello@dotandhana.co.uk) to let me know to expect it. Please also include a note with your order number in the parcel.

    The return address is:

    dot&hana

    PO Box 21196

    FK10 9DU

    Returned items are the customers responsibility until they are received by dot&hana and I recommend posting them by registered delivery. dot&hana will not accept liability for returned items lost or damaged in the post.

    Your refund will be issued as soon as I’ve received and checked your parcel. Please allow up to a week for any payments to finalise and be available in your account.

    All refunds will be made using the original payment method, e.g. to the Credit Card or PayPal account you originally paid with.

    Postage is reimbursed on faulty items only.

  • All orders are posted using Royal Mail and most orders are delivered within 3 - 4 days.

    I dispatch each online order as fast as I possibly can, however, once your parcel is dispatched I am no longer responsible for any delays. My recommendation would be to leave as much time as you can between your order and the required delivery date.

    It’s very unusual for parcels to disappear in the post so if you’re worried your order is taking a bit longer than usual, I can assure you that they nearly always turn up!

    Of course, I will replace or refund items which go missing along the way. This is done in line with Royal Mail’s missing parcels procedure and can take some weeks to resolve.

  • Clothing and soft items will be wrapped in tissue and sent in a thick paper envelope. They may require ironing before wearing.

    In order to minimise waste, I use recycled cardboard and paper wrapping where possible. If I use plastics such as bubble wrap, it will be reused from packaging I’ve received myself.

    If you order is for a gift, let me know and I’ll give the wrapping some love and attention!